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bunny.net

Department

Support

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What we do

We’re the team behind the scenes (and sometimes on the frontlines) making sure everything just works.

At bunny.net, support isn’t an afterthought. It’s a core part of how we deliver joyfully fast, reliable service to developers around the world. We provide 24/7 technical support across our global network, solving complex issues with empathy, speed, and serious problem-solving.

Each request is different, and we love it that way. From edge caching quirks to real-time troubleshooting, we tackle technical challenges head-on, always with the goal of helping users hop ahead, not just get by.

We’re known for our deep knowledge, calm under pressure, and human-first approach. And yes, we’ve earned over 1,100 five-star reviews, which is why our team is proudly called the Super Bunnies.

Our mission as the bunny.net Support team

  • We deliver a world class experience to every bunny.net customer by solving problems fast, sharing knowledge clearly, and championing their success. We work side by side with Engineering, Sales, and Marketing to close feedback loops, guide improvements, amplify what works and address what doesn't. In bunny speak, we hop in fast, fix what’s broken, and work to make the whole burrow better.

    Bryan Flood

    Technical Support Manager

Meet some of our team members

  • Working at Bunny offers an incredible opportunity. By assisting others, I get the chance to collaborate with extraordinary individuals and see the impact of my efforts on the company's growth.

    Joseph Palacio

    Technical Support Specialist

  • Working at bunny.net has been both challenging and incredibly rewarding. It’s always fast-paced with plenty to do, but the constant positive feedback from our clients makes it all worth it, especially knowing we’re helping them hop forward.

    Michael Gibson

    Technical Support Specialist

About bunny.net

We are on a mission to help build and accelerate the internet of tomorrow. We obsess over customer experience and strive for constant innovation, with the goal of helping companies and developers build a faster, safer, and more reliable internet.

Founded in 2015
Co-workers 90+

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