About bunny.net

Some people accept the internet as it is. We see what it could be.

At bunny.net, we don’t wait for change. We make it happen. You won’t find layers of red tape or play-it-safe thinking here. You’ll find people who move quickly, take ownership, and push ideas all the way to the edge. Literally.

You’ll build things that solve actual problems, not add to them.

We’re not perfect, and we don’t pretend to be. But we’re always improving. We’re looking for people who want to do the same, who take pride in their work, and aren’t afraid to challenge what’s possible.

Because everyone deserves a better internet. And we’re here to help it hop faster.

CDN Support Engineer II

As a CDN Support Engineer II, you'll play a critical hands-on role in supporting customers across our blazing-fast global network, built with over 150 Tbps of capacity and 119+ edge locations worldwide.

At bunny.net, support engineers encounter one-of-a-kind and demanding situations daily, as each support request is distinct. This role is ideal for someone familiar with bunny.net’s offerings or who has worked in a similar CDN, networking, or edge computing environment. You’ll help solve real-time technical issues, guide users through complex troubleshooting, and contribute to the positive reputation that earned us 1,100+ five-star reviews.

Working hours: 
- 4 a.m. – 12 p.m. UTC, Wednesday to Sunday (fixed shift). Ideally, this aligns with your daytime hours, but night owls are welcome too.

What will you do?

• Handle technical support requests from customers and internal teams through Zendesk and Discord. Communicate quickly and deliver effective resolutions
  
• Troubleshoot a wide range of application-layer networking problems commonly seen in CDN environments, including cache behavior and SSL problems to DNS misconfigurations and performance bottlenecks
  
• Monitor network health and resolve availability or delivery issues before they escalate
  
• Work closely with our Engineering and Product teams to address bugs, share customer insights, and ensure a smooth CDN experience
  
• Continuously improve how we support customers by suggesting workflow changes, tooling improvements, or content updates
  
• Stay current with CDN technologies and edge computing trends and share knowledge that helps level up the whole team
  
• Contribute to internal documentation and customer-facing guides to make common solutions easy to find and understand

What will you add?

• 3+ years of experience in the CDN industry
• Knowledge of web technologies, including HTML, CSS, and web protocols like SSL/TLS
• Good understanding of core concepts such as DNS, video on demand (VOD), DDoS protection, and load balancing
• Confident using tools like curl, traceroute, MTR, and other diagnostics to troubleshoot issues
• Awareness of security best practices and how they apply to CDN operations
• A customer-centric attitude and strong problem-solving skills, paired with a love for helping people fix things
• Eagerness to learn and adapt quickly to new tools and technologies
• Clear, effective written and spoken communication in fluent English

What will make us extra happy?

• You’ve used bunny.net before
  
• Great Spanish language skills
  
• You’re genuinely curious about how the internet works and love digging into the details
  
• You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go

What's in it for you?

At bunny.net, we invest in you. We want to provide meaningful benefits while helping you maintain a healthy work & personal life.

• Medical, dental, and vision insurance - Coverage worldwide.
• Paid time off - Love visiting the seaside? No problem. We do too. We offer 25 days of paid vacation (plus your local public holidays).
• Parental leave - Bonding with the little ones is super important, so we offer parental leave and flexible scheduling to ease into parenthood.
• Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.
• Paid sick leave - Feeling ill? Take time off to fully recover without having to worry about your finances.
• Mental health support - Feeling down? We've got your back. bunny.net provides mental health resources and help via BetterHelp.com.
• Wellness budget - An annual well-being budget of €480 is here to help you stay fresh and focused.
• Educational budget - A dedicated yearly learning and educational budget of €500 for books, seminars, and online courses to keep your learning on track.

We're ready if you are!